Parties:
You will be referred to throughout this Privacy Policy as (‘you” or “your”). TYTEN ENERGY, ABN 51 572 621 573 will be referred to throughout as TYTEN ENERGY / KNC ASSIST or (“us”, “we” or “our”).
Overview:
TYTEN ENERGY understands the importance people place on their personal information being collected. Personal information collected by us is treated with the appropriate degree of privacy and confidentiality.
This Privacy Policy is intended to provide you with a general explanation of how we may collect, store, use and disclose your personal information. This Privacy Policy should be read in conjunction with any other terms and conditions that appear in or are linked to TYTEN ENERGY’s website.
Amending this Privacy Policy:
This Privacy Policy was last amended on 29 May 2024 and will be reviewed and updated from time to time to ensure that it reflects our current information handling practices and any relevant legislative changes. TYTEN ENERGY reserves the right to amend this Privacy Policy at any time, with such amendments to take effect from the date of publication of the amended policy on our websites www.kncassist.au, www.kncassist.com.au, www.kncassist.com, www.tytenenergy.com.au, www.tytenenergy.au, www.tytenenergy.com.
Jurisdiction:
This Privacy Policy is subject to the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria, Australia. This applies regardless of your location when accessing our website or website content.
Collection of information:
We may collect personal information that is reasonably necessary for TYTEN ENERGY to provide one or more of our services or activities; or because it is required under relevant law or regulation.
The type of personal information we may collect includes your name, address, telephone number, email address, payment details, social media details, occupation and other information that is capable of identifying you (including information about your work experience in the event that you apply for a position with us), including all required information and checks required by NDIS or other government agencies and departments needed for employment or contracting to TYTEN ENERGY in providing our service/s by you or for you and details regarding conversations we have had with you.
This information is kept and treated as confidential information and will only be used by TYTEN ENERGY or our related entities.
We will generally collect personal information directly from you or your authorised representative through conversations, emails, meetings or using tools such as the internet, social media platforms, NDIS or other government agencies and departments and forms. There may be some instances where personal information about you will be collected from a third party, including payment gateways in our stores and checkouts, a publicly available source or by other lawful means, but only if:
- You have provided TYTEN ENERGY with your consent, or you would reasonably expect us to be able to access or collect your personal information; or
- it is necessary for a specific purpose, such as executing a function or activity in connection with your dealings with TYTEN ENERGY; and/or
- we are permitted, or required to, by applicable law.
You may choose not to identify yourself or use a pseudonym when dealing with TYTEN ENERGY, except where this is impractical or where the law or a court order provides otherwise. All payment and legally required names and identifiers must be provided as asked. Fraudulent use of another person’s name and identifier is not permitted. Legal authority to act on behalf of another person or entity must be disclosed to TYTEN ENERGY as required.
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you or your authorised representative with the requested services and/or information.
We may collect sensitive information about you if the information is reasonably necessary for or directly related to one or more of our services or activities (such as your criminal record or health information) if you provide your consent.
Separate guidelines apply to information held in relation to TYTEN ENERGY’s own staff and contractors.
Storage of information:
We may store your information in hard copy or electronic format and keep it in storage facilities that we own and operate ourselves or that are owned and operated by our service providers. Information held by third parties in the provision of their service is not the responsibility of TYTEN ENERGY and its related entities. You must read all third-party privacy policies as they are applicable.
Internet users:
If you access our website or social media sites, we may collect additional personal information about you, including but not limited to your name, intellectual property address and domain name. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages tailored to them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor the usage of our website and to create a record of when you visit our website and what pages you view so that we may serve you more effectively. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites which are not subject to our Privacy Policy.
How we deal with unsolicited information:
Sometimes we receive unsolicited information from individuals or from other sources. If we determine that we could not have collected the information for one or more of our functions or activities, we will take reasonably practicable steps to de-identify or destroy the information. Alternatively, we will take reasonable steps to protect the information from misuse or unauthorised disclosure. Disclosure of unsolicited information we hold may be carried out where required or permitted by law.
Use and disclosure of personal information:
The personal information that we collect and hold about you depends on your interaction with us. Generally, we will only collect and hold your personal information where it is reasonably necessary for us to establish and/or maintain a relationship with you. We will use your personal information (including sensitive information) for the primary purpose it was collected, or if your personal information is to be used for a secondary purpose, it will be used:
- to provide services to you;
- to facilitate our internal business operations;
- to advise you of the services we provide;
- to analyse our services and customer needs with a view to developing new or improved services; and/or
- because disclosure or use is required or authorised by law.
We do not sell personal information, and we do not provide your personal information to third parties unless one or more of the following situations apply:
- you would reasonably expect or have been advised that your personal information may be used or disclosed;
- if the use or disclosure is required by lawful authority; and/or
- if the use of disclosure relates to one or more of the prescribed ‘general permitted situations’ under the Privacy Act 1988 (Cth) (“Privacy Act”), including, but not limited to, a serious and imminent threat to somebody’s life or health, or if it is reasonably necessary for law enforcement.
We may disclose your personal information (including sensitive information) for the purposes for which it was collected and also to the following overseas recipients:
- persons reasonably necessary to enable us to provide services to you, including but not limited to you or your overseas representatives;
- external service providers that may assist us in our business by providing administration, information technology, payment processing, data hosting or other services; or
- anyone else as required by applicable law.
- If you request a password reset, your IP address will be included in the reset email.
- Visitor comments may be checked through an automated spam detection service.
When marketing to you, your personal information may be used or disclosed for our own purposes. You may opt out of TYTEN ENERGY’s direct marketing to you. TYTEN ENERGY’s direct marketing materials will explain how to you can do this.
Protection of information:
We will take reasonable steps to ensure that the information we hold about you is relevant, accurate, up-to-date and complete. We take reasonable and practicable steps to protect your personal information from loss, misuse, modification, disclosure, interference or unauthorised access.
When your personal information is no longer required for the purposes for which it was collected, we will take all reasonable and practicable steps to de-identify or destroy the information in a secure manner.
Sale of the business:
If TYTEN ENERGY merges with, or is acquired by, another business or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser and may be among the assets transferred. However, personal information will always remain subject to this Privacy Policy.
Accessing your personal information:
You can request that we provide you with access to the information we hold about you. You can contact us by submitting a request in writing to the address below. If we are able to, we will action your request within a reasonable time frame following receipt of your request.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act as amended from time to time. If complying with your request for access or amendment requires considerable time and expense on our part, we may charge you a reasonable fee for providing you with information. If we are unable to agree to your request, we will provide you with an appropriate explanation.
Correcting your personal information:
You can request that we correct any personal information we hold about you that is out-of-date, incorrect, incomplete or misleading. You can contact us by submitting a request in writing to our email address [email protected]. If we are able to, we will action your request within a reasonable time frame following receipt of your request. We may decline a request to correct the personal information in circumstances prescribed by the Privacy Act as amended from time to time.
Contact us about your privacy:
If you require further information about this Privacy Policy, TYTEN ENERGY’s management of your personal information, or if you think we may not have complied with any aspect of this Privacy Policy, please contact us at the address set out below:
Unit 1/26 Munro Street Ringwood
Email – [email protected]
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner on 1300 363 992.
By continuing to access TYTEN ENERGY and related entities’ websites, you are hereby agreeing to the TYTEN ENERGY Privacy Policy, the TYTEN ENERGY and any other terms and conditions that appear in, or are linked to, the TYTEN ENERGY website.
You are responsible for enquiring with us directly and the original content provider/source to ensure the accuracy and currency of the material or information you seek to rely upon.
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.